常见问题解答
订购
我可以取消订单吗？
我可以取消订单吗？
我们完全明白了，我们也改变了主意！虽然我们希望可以，但一旦下订单，我们目前无法更改或取消订单。我们希望将来有一天能有一个取消窗口。
如果商品不合适，请务必更换首选款式或退货以获得退款。提醒一下，国内退货运费是免费的。
如果我想和某人说话怎么办？
如果我想和某人说话怎么办？
我们也想和你谈谈！如有任何问题、疑虑或反馈，请联系我们。我们一定会在 48 小时内回复您。但是，请注意，周五发送的询问将在下周一收到答复，但可能会更早。
船运
你们运送到哪些国家？
你们运送到哪些国家？
目前我们向美国、加拿大、澳大利亚和英国发货。如需查询运送至其他目的地的信息，请联系我们。
需要多长时间才能收到我的订单？
需要多长时间才能收到我的订单？
标准运输通常需要 5-7 天。所有国内订单均可提供次日达服务（需额外收费）。国际运输时间取决于产品和目的地（结账时预计）。
退货和退款
我如何退货？
我如何退货？
商品必须在收到订单后 30 天内退回。退回的商品必须保持与收到时相同的状态，未磨损/未使用，仍附有任何标签，并包含所有原始包装。
需要多长时间才能收到退款？
需要多长时间才能收到退款？
我们将在收到商品后 7 天内处理退款。
Product
Where can I check the compatibility of my phone with this headset?
Where can I check the compatibility of my phone with this headset?
Please check our compatibility list page. If your phone model is not in our list, please contact us to confirm before placing an order. Some special phone models have not been updated on the page in time, if this gives you the inconvenience, please understand.
Where can I view product parameters and instructions?
Where can I view product parameters and instructions?
Regarding product parameters and product instructions, you can find the corresponding documents on the product details page. If your issue is not resolved, please contact us to assist you.
Account
Will my information be sold? How do I clear my personal information?
Will my information be sold? How do I clear my personal information?
We will hash your private information to ensure that your information will not be used for other purposes within this website. If you want to clear the personal information you left on this website, please contact us for removal.
How to change account password or forget password?
How to change account password or forget password?
Click on'My account' icon and then click on the link 'Forgotten your password?'. Enter the email that you used to make your first order and we will send your password to your inbox.. If you need additional assistance, please contact us.
How to unsubscribe from emails
How to unsubscribe from emails
If our marketing emails cause trouble to you, please click the unsubscribe button at the bottom of the email. If the cancellation is unsuccessful, you can contact our customer service to cancel the email subscription service.